Privacy Policy

1. Introduction

airport-transfers.be (“we,” “us,” or “our”), operated by Benelux Global Solutions SRL, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our booking services. By using our Platform, you consent to the data practices described in this policy.

2. Information We Collect

To facilitate your transport bookings, we collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and billing address.
• Transfer Details: Pickup and drop-off locations, flight numbers, dates, and times.
• Payment Information: Credit card details or bank information (processed securely via third-party payment processors; we do not store full card numbers on our servers).
• Technical Data: IP address, browser type, and usage data collected through cookies to improve website performance.

3. How We Use Your Information

We use your information to:

• Process and confirm your bookings.
• Communicate with you regarding your transfer (e.g., confirmation emails, driver updates).
• Share necessary details with the Independent Driver/Provider assigned to your transfer.
• Improve our Platform and customer service.
• Comply with legal obligations and prevent fraud.

4. Data Sharing and Disclosure

As an intermediary service, we must share your data with third parties to fulfill the contract:

• Service Providers: We share your name, phone number, and transfer details with the independent drivers or transport companies fulfilling your ride.
• Payment Processors: Your payment data is shared with secure providers (e.g., Stripe, PayPal) to process transactions.
• Legal Authorities: We may disclose information if required by Belgian law or in response to valid requests by public authorities.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 7 years for financial records under Belgian law).

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), users within the EU have the following rights:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct inaccurate information.
• Erasure: The right to request that we erase your personal data (under certain conditions).
• Object/Restrict Processing: The right to object to how we process your data.
• Data Portability: The right to request the transfer of your data to another organization.

To exercise these rights, please contact us at info@airport-transfers.be.

7. Cookies

Our website uses cookies to enhance user experience. You can set your browser to refuse cookies, but some parts of the Platform may not function properly as a result.

8. Security

We implement technical and organizational security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: Benelux Global Solutions SRL Rue Charles Jaumotte 31/3, 1300 Wavre, Belgium Email: info@airport-transfers.be TVA: BE 0791.634.024